Frequently Asked Questions
Everything you need to know about our precision instruments and ordering process.
How do I sync my wireless outdoor sensor with my weather station?
To sync your devices, bring the sensor inside and place it 5-10 feet from the station. Remove batteries from both units, wait 60 seconds, then insert batteries into the sensor first, followed by the station. Allow 5 minutes for the connection to stabilize.
What is the standard shipping timeframe for orders?
Orders are typically processed within 1-2 business days. Standard shipping via major carriers usually takes 3-7 business days depending on your location within the continental United States.
What is your return policy for electronic items?
We offer a 30-day money-back guarantee on all products purchased directly from our store. Items must be returned in their original packaging with all included components and proof of purchase.
Do La Crosse Technology products come with a warranty?
Yes, most of our weather stations, clocks, and sensors include a 1-year limited warranty covering defects in materials and workmanship from the date of purchase.
Why is my atomic clock not showing the correct time?
Atomic clocks rely on the WWVB radio signal from Colorado. For best results, place the clock near a window facing North America, away from electronic interference like routers or microwaves, and allow 24 hours for the initial signal catch.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay for a secure checkout experience.